How to make a return?

You have a legal period of 14 days to change your mind, we offer you a period of 30 days, from the date of receipt of your package. Return shipping costs remain your responsibility. Don't forget to download and fill out the return form.

With Trois Kilos Sept, you have 30 days to change your mind (legal period of 14 days from the date of receipt of your package) and it's easy!

1. Fill out our return form

You can download our form

2. Pack the products

Products must be returned new, with tags and unworn.

3. Ship your package

Option 1

Buy your shipping label directly online

Option 2:

Return your package by your own means to the following address:

NOVATEX
Trois Kilos Sept - return service
59 route du Bief du Moulin
73470 Novalaise

4. Processing your return

Upon receipt of your package and after verifying its conformity, our customer service will contact you to confirm the refund or exchange.

To learn more: see Article 8 of our General Terms and Conditions of Sale