How do I make a return?
You have a legal period of 14 days to change your mind.
Return shipping costs remain your responsibility.
The withdrawal form is accessible in your customer account, in the footer of the website, or by clicking the link below.
1. Fill in the withdrawal form
2. Pack the products
Products must be returned new, with label, unwashed and unworn.
3. Ship your package
Option 1
Purchase your shipping label directly online
Option 2:
Send your package by your own means to the following address:
NOVATEX
Trois Kilos Sept - returns department
59 route du Bief du Moulin
73470 Novalaise
4. Processing your return
Upon receipt of your package and after verifying its compliance, our customer service team will contact you to confirm the refund or exchange.
To find out more: see Article 8 of our General Terms and Conditions of Sale
Learn more about the consumer's right of withdrawal
Please note that return shipping costs are your responsibility.
The product must be in perfect condition, in its box if applicable.
The product has not been worn, used, or washed.
Refunds are issued using the same payment method as the original purchase.