How to make a return?

You have a legal period of 14 days to change your mind, we offer you a period of 30 days from the date of receipt of your package. Return shipping costs are your responsibility. Don't forget to download and complete the return form.

With Trois Kilos Sept, you have 30 days to change your mind (legal period of 14 days from the date of receipt of your package) and it's easy!

1. Complete our return form

You can download our form

2. Pack the products

Products must be returned new, with tags, unwashed and unworn.

3. Ship your package

Option 1

Purchase your shipping label directly online

Option 2:

Return your package by your own means to the following address:

NOVATEX
Trois Kilos Sept - returns department
59 route du Bief du Moulin
73470 Novalaise

4. Processing your return

Upon receipt of your package and after verifying its conformity, our customer service will contact you to confirm the refund or exchange.

To learn more: see Article 8 of our Terms and Conditions of Sale