General terms and conditions of sale
1. Purpose
These general terms and conditions of sale are entered into between:
The company NOVATEX with a share capital of €7,700
59 route du Bief du Moulin
73470 Novalaise
France
registered with the Chambéry Trade and Companies Register under no. 434 542 379
Hereinafter "Trois Kilos Sept"
and
Any natural person visiting and/or wishing to make a purchase via the website www.troiskilossept.com
Hereinafter "the user"
These terms and conditions are intended to define the terms of distance selling between Trois Kilos Sept and the user, from ordering to payment and delivery. They govern all the steps necessary for placing an order and ensure the follow-up of that order between the contracting parties.
Placing an order implies irrevocable acceptance of the general terms and conditions of sale. As the general terms and conditions may be subject to modifications, the applicable conditions are those in force on the website www.troiskilossept.com at the date the order is placed by the user.
The user declares:
- have the legal capacity to enter into this contract
- not purchase products for the purpose of reselling them
- not be a trader
2. Products
The products offered for sale by Trois Kilos Sept are those listed on the website www.troiskilossept.com, on the day the user consults the site.
Products are available for sale subject to available stock.
The visual perception of the colours of this product may vary from this indication, from one person to another and, depending on the screen settings and the brightness of the room or location in which the computer, mobile or tablet used to browse the website www.troiskilossept.com is situated.
3. Prices
Prices are presented in euros VAT included, inclusive of VAT and excluding delivery costs which remain the responsibility of the user unless otherwise specified.
The prices indicated take into account the VAT applicable on the date of the order. Should the rate be modified, these changes may be passed on to the price of items without the user being informed in advance.
Trois Kilos Sept reserves the right to modify its prices at any time. Products will be invoiced on the basis of the rates in force at the time the order is recorded.
For orders to be shipped to countries outside the European Union, as well as to overseas departments and territories, products are sold excluding taxes and any customs duties or other local taxes are the responsibility of the recipient.
4. Order
Any order constitutes express and irrevocable acceptance of the prices and descriptions of the products available for sale.
The user declares that they have read and irrevocably accepted these general terms and conditions of sale prior to placing their order. Validation of the order therefore constitutes acceptance of the general terms and conditions of sale.
In order to allow the user to review their order before final confirmation, Trois Kilos Sept has created validation and acceptance screens. The order will only be definitively recorded upon the final validation of the payment screen by bank card, PayPal, bank transfer, or cheque. From the last acceptance click, the order is considered irrevocable. Upon order registration, an email will be sent to the user. This email confirms that the order has been taken into account by Trois Kilos Sept.
5. Payment
- For delivery within Metropolitan France: Payment is made online by credit card, PayPal, GooglePay, ApplePay.
In the case of an online payment by bank card, and in order to ensure payment security, the company NOVATEX (Trois Kilos Sept) uses the Mollie secure payment service. Bank details are encrypted (SSL security standard) and therefore do not travel in plain text over the internet network.
Mollie's payment interface uses 3D Secure technology. This is a system developed by the two card networks Visa and MasterCard to authenticate bank card holders and thus prevent any fraudulent use of the latter. In addition to the card number, expiry date, and security code, with the 3D Secure system, the cardholder must authenticate themselves on their bank's interface to which they are automatically redirected, by entering a code or personal information previously provided by their bank. Once authenticated, the cardholder's transaction will be authorized or declined by their bank.
- For delivery outside Metropolitan France: Payment is made by bank card, PayPal, GooglePay, ApplePay, as well as certain dedicated cards depending on the country (e.g. Bancontact for Belgium, Blik for Poland, etc.)
For online payments by bank card:
The accepted cards are Carte Bleue, Visa, and Mastercard.
Trois Kilos Sept also reserves the right to suspend or cancel any order and/or delivery, in the event of non-payment of any sum owed by the customer, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the website www.troiskilossept.com
Once payment for an order has been recorded and validated by Trois Kilos Sept, a delivery note will be inserted in the parcel containing the ordered product(s). The user who placed an order will be able to print their invoice by logging into the website, in the order history section provided for this purpose.
ALMA, payment in instalments
With Alma, we offer you the possibility of spreading your payment by paying in instalments. It's simple, secure, and free of charge***! If you are not familiar with Alma, visit https://getalma.eu/customers
How does it work?
- Choose Alma at the time of payment. You can pay in 2, 3, or 4 instalments
- Simply enter your bank details as you would for a standard payment.
- Validation of your order is instantaneous.
- You will then receive an email with the payment schedule and a reminder 3 days before each instalment.
Eligibility conditions:
- This type of payment is available for all orders from €80
- The accepted cards are cards issued in France: Visa, Mastercard and Amex.
- Prepaid, virtual, and systematic authorization cards are not accepted.
Questions?
If you encounter a problem with your order paid in instalments with Alma, you can visit the Alma customer FAQ or send an email to Alma's customer support at support@getalma.eu
Financing:
- For payment in 2 instalments, the fees you pay are 0.78% of your order amount
- For payment in 3 instalments, the fees you pay are 1.55% of your order amount
- For payment in 4 instalments, the fees you pay are 2.32% of your order amount
Financing granted subject to acceptance by ALMA SAS - 176 avenue Charles de Gaulle
92200 Neuilly-sur-Seine - registered with the Nanterre Trade and Companies Register under number 839 100 575. You benefit from a statutory withdrawal period for distance sales.
*** interest-free instalment payment is occasional and indicated during a specific promotional offer
6. Payment security
In order to ensure payment security, the company Trois Kilos Sept uses the Mollie secure payment service. Bank details are encrypted (SSL security standard) and therefore do not travel in plain text over the internet network.
Trois Kilos Sept reserves the right to request a photocopy of the customer's identity card and bank card for any payment by bank card (front: only the first 4 digits and back: only the last 2 digits).
Based on the documents received, Trois Kilos Sept then reserves the right to verify the personal data and documents provided by the customer and to take the measures deemed necessary (request for supporting documents or cancellation of the order) to ensure that the person whose bank account is debited is indeed the one who placed the order and in order to prevent any fraudulent use of bank card numbers.
In the event of non-receipt by Trois Kilos Sept of the requested supporting documents and/or in the event that Trois Kilos Sept doubts the authenticity of the documents received, Trois Kilos Sept also reserves the right to suspend or cancel any order and/or delivery.
The same applies regardless of the nature and level of execution of an order, in the event of non-payment of any sum owed by the customer, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the website www.troiskilossept.com.
7. Shipping costs, delivery terms and times
7.1 Shipping Costs
Except in cases of force majeure, delivery times will be, within the limits of available stock, those indicated below.
Trois Kilos Sept reserves the right to choose the carrier and guarantees the proper delivery of the products.
In Metropolitan France, shipping costs are free for any order over €35 TTC for delivery in Metropolitan France with the carrier Mondial Relay, and from €40 TTC for delivery in Metropolitan France with GLS
In Germany, Belgium, Spain, Italy, Luxembourg, the Netherlands, Portugal, shipping is free for orders over €49 (based on the total order amount after any discount is deducted, EXCLUDING Discounts)
Example of an order (Spain, Italy, Belgium, etc.) of €50 with a 10% discount = order total €45 = Shipping not included
7.2 Times and conditions
- Delivery area: France, Corsica, overseas departments and international (see "Delivery" page)
- Average delivery time: 2 to 4 business days (for delivery within Metropolitan France, including preparation time)
- Delivery by Post (tracked Colissimo) or by Mondial Relay at a local shop (for delivery in Metropolitan France)
- Shipping costs: Flat rate between €7.90 and €9.90 incl. VAT with La Poste Colissimo with tracking for Metropolitan France (depending on the chosen delivery method) or: flat rate of €4.99 incl. VAT for delivery with Mondial Relay in France as well. All rates are available in the "Delivery" tab.
For delivery by Mondial Relay, the customer will receive an email from Trois Kilos Sept once their parcel has been dispatched and taken over by the carrier. The customer will then normally be informed by email (at the address provided when placing the order) and by Mondial Relay of the arrival of their parcel at the chosen relay point.
It may happen that the retailer initially chosen by the customer is no longer able to receive parcels (annual closure, overload, etc.) and refuses new deliveries. In this case, Mondial Relay will deliver the parcel to the relay point closest to the one initially chosen by the customer and that is able to receive parcels at the time of delivery. The new contact details of this retailer will be provided to the customer in the email sent to inform them that their parcel is available for collection.
However, if this is not the case and no email has been sent to the customer to inform them of the availability of their parcel at their local retailer, Trois Kilos Sept cannot be held liable if, due to non-collection within 14 days (day of arrival, weekends and public holidays included), the customer's parcel is returned by Mondial Relay to the premises of Trois Kilos Sept.
In this case and upon receipt of the return parcel, Trois Kilos Sept will contact the customer at the details provided by the latter when placing the order (email, phone) in order to offer reshipment or a refund of their order. In the case of reshipment, shipping costs will remain the exclusive responsibility of the customer. They will need to pay this amount to Trois Kilos Sept, i.e. €4.99 TTC for a new shipment via Mondial Relay, by cheque or bank transfer.
The same applies for delivery by Post: Trois Kilos Sept will send an email to the customer to provide their parcel number and inform them of the dispatch of their order.
In the event that the customer is absent when the delivery driver calls, a delivery notice will be left in their mailbox.
The customer will then have 15 days to collect their parcel from the post office indicated on the notice, with a valid ID.
After these 15 days, the parcel will be returned to Trois Kilos Sept, who cannot be held responsible in any way for this return to sender. Upon receipt of this return parcel, Trois Kilos Sept nonetheless undertakes to contact the customer (at the details provided by the latter when placing the order) to offer reshipment or a refund of their order.
Again, if the customer wishes to have their order reshipped, they must first pay Trois Kilos Sept the amount of the costs related to this reshipment by cheque, PayPal, or bank transfer. This amount will depend on the weight of the order and will be communicated to the customer by Trois Kilos Sept.
Finally, for delivery by GLS, here are the delivery terms:
Our deliveries are made within 24 hours for most departments. To Europe, parcels destined for neighbouring countries are delivered within 24 to 96 hours; for more distant destinations, delivery times are generally between 72 and 120 hours.
If your delivery benefits from the FlexDeliveryService, we will notify you when your parcel is out for delivery.
Our deliveries take place Monday to Friday, from 8 am to 6 pm.
If you are absent when our driver calls, a delivery notice will be left in your mailbox allowing you to arrange a new delivery of your parcel.
GLS will always endeavour to find a trusted third party (concierge, neighbour, etc.) willing to receive your parcel upon signature. If no neighbour is available to receive it, and subject to availability from our partner, your parcel may be left at a nearby GLS Relay Point.
If neither of these solutions can be implemented, our delivery driver will automatically return your parcel to the GLS depot for a new delivery attempt. If the second delivery attempt is also unsuccessful, the parcel will be returned to your sender after a holding period of 10 working days during which you may collect your parcel from the GLS depot.
In all cases, GLS will leave a delivery notice.
Can GLS deliver your parcel to a GLS relay point?
Yes, if your sender has subscribed to the appropriate services. You have the option of having your parcel delivered to one of our GLS Relay points. To collect your parcel, you will simply need to present a valid identity card or passport along with the delivery notice.
ATTENTION: In the event of an input error by the customer in the delivery address, which prevents the carrier from properly delivering the parcel to its destination, Trois Kilos Sept cannot be held liable in any way whatsoever.
In this case, the parcel will be returned to the premises of Trois Kilos Sept, who will contact the customer using the contact details provided, in order to obtain a correct delivery address. In that event, the parcel may be reshipped to the correct address (at the customer's choice), but this reshipment will remain the exclusive responsibility of the customer. The customer will be able to receive their parcel against reimbursement of the shipping costs associated with this reshipment.
To find out more about our delivery terms and in particular to learn more about international deliveries and deliveries to overseas territories: See the page: Delivery
Conditions required for returns
From the date of receipt of their order, the customer has a statutory withdrawal period of fourteen (14) days to exercise their right of withdrawal without having to provide reasons. This period runs from the day the order is received by the customer or a third party, other than the carrier designated by them. Or from the day the customer collected their order from a relay point.
From June 19, 2026, the customer may exercise their right of withdrawal using a dedicated form, allowing them to obtain a copy of their right of withdrawal.
The form is accessible:
- In the customer's account area,
- In the website footer,
- Or by following this link: Withdrawal form.
The Customer may then exercise their right of withdrawal, without having to give reasons for their decision, by mentioning the order, or the products concerned by this withdrawal.
This withdrawal form allows a record of the request to be kept for the customer (an acknowledgement of receipt is sent upon validation of the request) as well as for Trois Kilos Sept.
Once the withdrawal form has been validated, it is instantly received by Trois Kilos Sept.
The customer must send the product(s) concerned to the premises of Trois Kilos Sept within a reasonable time and, at the latest, within fourteen (14) days of sending the withdrawal form.
Return shipping costs remain the responsibility of the customer.
Products returned by the Customer to the Seller must be sent to:
Novatex - Trois kilos Sept
Trois Kilos Sept - Returns department
59 Route du Bief du moulin
73470 NOVALAISE
FRANCE
Returns must be made in their original condition, unused and unwashed, allowing them to be resold as new.
For returns from Metropolitan France, we also offer the online purchase directly on our website of Colissimo return labels and via the Mondial Relay website.
Upon receipt, a quality control will be carried out on the merchandise received. No used item or item that has been damaged by the customer may be subject to any request for exchange, credit, or refund.
It is the sole and exclusive responsibility of the customer to ensure that the packaging of their return parcel meets the requirements of the carrier they choose to send merchandise back to us.
Trois Kilos Sept reserves the right to refuse receipt of damaged parcels (opened, deformed, holed, torn, ...). Provided that the customer has given their contact details to the carrier when sending their return parcel, the parcel in question will then be automatically returned by the carrier as-is to the customer.
Available return methods
- Exchange for one or more other items whose total selling price does not exceed that already paid by the buyer at the time of the initial order (subject to stock availability at the date of receipt of the return parcel).
- The creation of a store credit applicable to the customer's next order, valid for 2 months from the date of issue.
- The refund, which for its part is processed upon receipt of the item returned by the customer to Trois Kilos Sept (and within a maximum of 14 working days following that receipt), excluding shipping costs related to this return, as follows:
- by cheque if the customer paid for their order by cheque
- by bank transfer if the customer paid for their order by bank transfer (in this case, bank account details will be requested from the customer in order to carry out the transfer)
- by credit to the bank card used when placing the order if the customer paid by CB/Visa/Mastercard
- by credit to the PayPal account used when placing the order if the customer paid for their order via PayPal
* During sale periods, promotions and commercial events, the return period is also 14 days.
9. Guarantee
All our Products benefit from statutory guarantees, provided that they have been used normally and that the care instructions have been followed.
Statutory guarantee of conforming delivery
In accordance with Article L217-4 of the Consumer Code, the seller is required to deliver goods that conform to the contract and is liable for any conformity defects existing at the time of delivery. The seller is also liable for conformity defects resulting from the packaging, assembly instructions, or installation when the latter was made their responsibility under the contract or was carried out under their supervision.
Pursuant to article L217-5 of the Consumer Code, in order to conform to the contract, the goods must: 1º Be fit for the purpose ordinarily expected of similar goods and, where applicable: - correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model; - present the qualities that a buyer may legitimately expect in light of public statements made by the seller, the producer or their representative, particularly in advertising or labelling; 2º Or present the characteristics mutually agreed upon by the parties or be fit for any special purpose sought by the buyer, brought to the seller's attention and accepted by the seller.
Statutory guarantee against hidden defects and statutory guarantee of conformity
In accordance with Article 1641 of the Civil Code, the seller is bound by the guarantee in respect of hidden defects in the item sold that render it unfit for the purpose for which it was intended, or that so diminish that use that the buyer would not have purchased it, or would only have paid a lower price for it, had they known of them.
In the event of a claim under the statutory guarantee of conformity:
- The buyer has a period of 2 years from the delivery of the goods to take action (Article L217-12 of the Consumer Code).
- The buyer may choose between repair and replacement of the goods (Article L217-9 of the Consumer Code). However, the seller may not proceed according to the buyer's choice if that choice entails a manifestly disproportionate cost compared to the other option, taking into account the value of the goods or the significance of the defect. In that case, the seller is required to proceed, unless impossible, according to the option not chosen by the buyer.
The buyer is exempt from providing proof of the existence of the conformity defect in the goods during the 6 months following delivery of the goods (Article L217-7 of the Consumer Code).
For goods purchased after March 18, 2016: all conformity defects appearing within 2 years following the purchase, except for second-hand goods for which the period will be maintained at 6 months, are presumed to exist.
The statutory guarantee of conformity applies independently of the commercial guarantee granted by Trois Kilos Sept under Article 8 of these general terms and conditions of sale.
In the event of enforcement of the guarantee against hidden defects:
- The buyer has the choice of returning the item and obtaining a refund of the price, or keeping the item and obtaining a partial refund of the price, as determined by experts (Article 1644 of the Civil Code).
- The action arising from redhibitory defects must be brought by the buyer within two years from the discovery of the defect (Article 1648 paragraph 1 of the Civil Code).
- The seller is liable for defects in conformity of the goods with the contract under the conditions of article L. 211-4 et seq. and for hidden defects of the item sold under the conditions set out in articles 1641*
| (i) when acting under the statutory guarantee of conformity, the consumer has a period of two years from the delivery of the goods to take action; may choose between repair or replacement of the goods, subject to the cost conditions set out in Article L. 211-9 of the Consumer Code; is exempt from proving the existence of the conformity defect in the goods during the six months following delivery of the goods (period extended to twenty-four months from March 18, 2016, except for second-hand goods); without prejudice to any commercial guarantee that may have been granted. (ii) when acting on the basis of the warranty against hidden defects, the buyer may choose between cancellation of the sale or a reduction in the sale price in accordance with article 1644 of the Civil Code. |
If non-conformity or a defect affecting one or more product(s) is identified within the aforementioned timeframes, the Buyer may return the Products to the Trois Kilos Sept Consumer Services department at the following address: NOVATEX - Trois Kilos Sept Consumer Services – 59, route du Bief du Moulin - 73470 Novalaise – France, or contact the Trois Kilos Sept Consumer Services department at the following number 04 56 42 04 43 (Monday to Friday from 8:30 am to 1 pm) who will confirm the procedure to follow.
If the above-mentioned conditions are met, Trois Kilos Sept will proceed with the exchange of the Product(s) presenting such conformity defects or proven flaws attributable to Trois Kilos Sept, or failing that, will reimburse the Buyer for the amount of such Product(s), as well as the return shipping costs paid by the Buyer, where applicable.
10. Right to opt out of telephone canvassing
As part of your order on the TroisKilosSept website, a phone number is collected for the purpose of tracking the order in question.
You have the option of registering for free on a telephone canvassing opt-out list BLOCTEL (www.bloctel.gouv.fr) in order to no longer be canvassed by telephone by a professional with whom you do not have an ongoing contractual relationship, in accordance with law no. 2014-344 of March 17, 2014 relating to consumption.
Any consumer can register for free on this list https://www.bloctel.gouv.fr/
11. Personal data protection
Personal information
Since personal data is necessary for the processing and delivery of orders and the issuing of invoices, the collection of this information in the context of distance selling is mandatory. This information is strictly confidential and is intended solely for the company NOVATEX.
In accordance with law no. 78-17 of January 6, 1978 relating to information technology, files, and civil liberties, the processing of personal data collected on the website www.troiskilossept.com has been declared to the CNIL. The user has the right to access, modify, correct, and delete data relating to them. To exercise this right, the user must send a letter to the following address:
NOVATEX
Customer service - Distance selling
59 route de Bief du Moulin
73470 Novalaise
France
Cookies & personal data
The user is informed that Trois Kilos Sept uses cookies.
The user is informed of the use of personal data for the personalization of advertisements.
12. Intellectual property
All elements of the Trois Kilos Sept website, texts, visuals and audio, are protected by copyright and trademarks. They are the exclusive property of the company NOVATEX.
The information provided may not be copied, downloaded, distributed, or otherwise reproduced or disclosed without the prior written consent of Trois Kilos Sept (NOVATEX)
13. Liability
The company NOVATEX has, for all stages of access to the site, the ordering process, delivery, or post-sale services, only a best-efforts obligation. The liability of the company NOVATEX cannot be engaged for any inconvenience or damage inherent to the use of the internet network, in particular a service interruption, external intrusion, or the presence of computer viruses, or any event qualifying as force majeure, in accordance with case law.
Furthermore, Trois Kilos Sept disclaims liability for any failure to meet its contractual obligations in the event of force majeure or unforeseen circumstances, including but not limited to strikes, fires, disasters, breakdowns, and generally any event preventing the proper fulfilment of orders.
14. Duration
These terms and conditions apply for the entire duration that the services offered by Trois Kilos Sept are available online.
15. Integrity
These terms and conditions apply for the entire duration that the services offered by Trois Kilos Sept are available online.
16. Applicable law - Disputes
These general terms and conditions of sale are subject to French law.
In the event of a dispute, the parties agree, before any legal action, to seek an amicable solution.
In accordance with the provisions of the Consumer Code concerning "the consumer dispute mediation process", the customer has the right to use free of charge the mediation service offered by Trois Kilos Sept. From February 5, 2025
The mediator thus proposed is CM2C (Centre de la Médiation de la Consommation de Conciliateur de Justice).
This mediation body can be contacted by
- electronic route: www.cm2c.net
- By email: cm2c@cm2c.net
- or by post: CM2C - 49 Rue de Ponthieu, 75008 Paris
Only French courts will have jurisdiction.
The competent court in the event of a dispute will be that of the defendant's place of domicile or, at the defendant's choice, the place of actual delivery of the product.
17. Unique identification number in the National Register of market operators of the Agency for the Environment and Energy Management (ADEME).
In application of Article R. 543-254 of the Environmental Code and the order of August 5, 2013, Novatex has been assigned by ADEME the following unique identifier: FR025802_10QRJO
18. Extended Producer Responsibility (EPR)
In accordance with French regulations, our products contribute to the financing of recycling through approved eco-organisations
Unique REP Textile identifier: FR025802_11QJTN
Unique REP Packaging identifier: FR025802_01OMPT
Unique REP Graphic Paper identifier: FR213327_01PAXG
Unique REP Furniture identifier: FR025802_10QRJO
Unique REP Toys and Games identifier: FR025802_12LRMS
Unique REP Ecosystem identifier: FR025802_05BKGS