General Terms and Conditions of Sale
1. Purpose
These terms and conditions of sale are entered into by:
NOVATEX, a company with share capital of €7,700
59 route du Bief du Moulin
73470 Novalaise
France
registered with the Chambéry Trade and Companies Register under number 434 542 379
Hereinafter referred to as "Trois Kilos Sept"
and
Any individual visiting and/or wishing to make a purchase through www.troiskilossept.com
Hereinafter referred to as "the user"
These terms set out the conditions for distance sales between Trois Kilos Sept and the user, from ordering through payment and delivery. They govern all steps required to place an order and its handling by the contracting parties.
Placing an order constitutes irrevocable acceptance of the general terms and conditions of sale. As these terms and conditions may be amended, those applicable are the ones in effect on www.troiskilossept.com on the date the user places the order.
The user declares that they:
- have the legal capacity to enter into this contract
- not purchase products for resale
- not be a merchant
2. Products
The products offered for sale by Trois Kilos Sept are those listed on www.troiskilossept.com, on the day the user visits the site.
Products are available for sale while supplies last.
How the colors of this product appear may differ from this representation from person to person and depending on the screen settings and lighting in the room or location where the computer, phone, or tablet used to browse www.troiskilossept.com is located.
2.1 Personalized products - Embroidery
The Customer may add personalization, including embroidered text or a first name, to certain eligible products identified on the website.
The Customer agrees to carefully check the information entered when placing an order (e.g., spelling of the first name, capitalization, thread color, and font). Trois Kilos Sept cannot be held responsible for spelling, typing, or entry errors made by the Customer when placing an order.
The personalization previews and images shown on the site are for illustrative purposes. Slight variations in appearance (exact placement, letter size, and how thread colors appear on the fabric) may occur because of the artisanal or semi-artisanal embroidery process and the technical characteristics of embroidery machines. The Customer accepts these variations without reservation.
Furthermore, any personalization request containing pornographic, pedophilic, violent, obscene, or defamatory content, or content that violates human dignity, is strictly prohibited.
Adding personalized embroidery to a product extends the delivery time by 24 business hours.
3. Prices
Prices are shown in euros including VAT and exclude delivery charges, which are payable by the user unless special conditions apply.
The prices shown include the VAT applicable on the date of the order. If the rate changes, the change may be reflected in item prices without prior notice to the user.
Trois Kilos Sept reserves the right to change its prices at any time. Products will be charged at the prices in effect when the order is placed.
For orders shipped to countries outside the European Union or to France’s overseas departments and territories, products are sold excluding tax, and any customs duties or other local taxes are payable by the recipient.
4. Orders
Placing an order constitutes express and irrevocable acceptance of the prices and descriptions of the products offered for sale.
The user declares that they have read and irrevocably accepted these terms and conditions of sale before placing an order. Confirming an order therefore constitutes acceptance of these terms and conditions of sale.
To allow users to review their orders before final confirmation, Trois Kilos Sept has created confirmation and acceptance screens. An order is not finally recorded until the final confirmation on the payment screen, whether payment is by card, PayPal, bank transfer or check. Once the final acceptance button is clicked, the order is considered irrevocable. After the order is recorded, an email is sent to the user confirming that Trois Kilos Sept has received the order.
5. Payment
- For delivery in mainland France: Payment is made online by credit or debit card, PayPal, Google Pay, or Apple Pay.
For online card payments, NOVATEX (Trois Kilos Sept) uses the VIVA secure payment service to ensure payment security. Payment details are encrypted (using SSL security) and are therefore not transmitted over the internet in plain text.
VIVA’s payment interface uses 3D Secure technology. This system was developed by the Visa and Mastercard card networks to authenticate cardholders and prevent fraudulent card use. In addition to entering the card number, expiration date, and security code, the cardholder must use 3D Secure to verify their identity through their bank’s interface, to which they are automatically redirected. There, they enter a code or personal information previously provided by their bank. Once authenticated, the cardholder will see whether their bank has approved or declined the transaction.
- For delivery outside mainland France: Payment can be made by credit or debit card, PayPal, Google Pay, Apple Pay, or certain country-specific payment methods (for example, Bancontact in Belgium or Blik in Poland).
For online card payments:
Accepted cards are Carte Bleue, Visa and Mastercard.
Trois Kilos Sept also reserves the right to suspend or cancel any order and/or delivery in the event of nonpayment of any amount owed by the customer, a payment issue, or fraud or attempted fraud relating to the use of www.troiskilossept.com
Once payment for an order has been recorded and approved by Trois Kilos Sept, a packing slip will be included in the package containing the ordered product(s). The user who placed the order can print their invoice by logging in to the order history section of the website.
ALMA, installment payments
With Alma, we give you the option to spread out your payment in installments. It’s simple, secure and fee-free***! If you’re not familiar with Alma, visit https://getalma.eu/customers
How does it work?
- Choose Alma at checkout. You can pay in 2, 3 or 4 installments.
- Simply enter your card details as you would for a standard payment.
- Your order is confirmed immediately.
- You will then receive an email with the payment schedule, followed by a reminder three days before each payment is due.
Eligibility requirements:
- This payment option is available for all orders of €80 or more.
- Accepted cards are Visa, Mastercard and Amex cards issued in France.
- Prepaid, virtual and systematic authorization cards are not accepted.
Questions?
If you have a problem with an order paid for in installments through Alma, you can visit Alma’s customer FAQ or email Alma customer support at support@getalma.eu
Financing:
- For payment in 2 installments, the fee you pay is 0.78% of your order total.
- For payment in 3 installments, the fee you pay is 1.55% of your order total.
- For payment in 4 installments, the fee you pay is 2.32% of your order total.
Financing is subject to approval by ALMA SAS - 176 avenue Charles de Gaulle
92200 Neuilly-sur-Seine - registered with the Nanterre Trade and Companies Register under number 839 100 575. You have a statutory right to withdraw from a distance sale within the applicable period.
*** Interest-free installment payments are offered occasionally and are indicated during specific promotions
6. Payment security
To ensure payment security, Trois Kilos Sept uses the VIVA secure payment service. Payment details are encrypted (using SSL security) and are therefore not transmitted over the internet in plain text.
Trois Kilos Sept reserves the right to request a photocopy of the customer’s identity card and payment card for any card payment (front: only the first four digits; back: only the last two digits).
Based on the documents received, Trois Kilos Sept reserves the right to verify the personal information and documents provided by the customer and take any measures it deems necessary (requesting supporting documents or canceling the order) to ensure that the person whose bank account is charged is the person who placed the order and to prevent fraudulent use of card numbers.
If Trois Kilos Sept does not receive the requested supporting documents and/or if Trois Kilos Sept has doubts about the authenticity of the documents received, Trois Kilos Sept also reserves the right to suspend or cancel any order and/or delivery.
The same applies, regardless of the nature of an order or how far it has been processed, in the event of nonpayment of any amount owed by the customer, a payment issue, or fraud or attempted fraud involving the use of www.troiskilossept.com.
7. Shipping costs, delivery conditions and delivery times
7.1 Shipping costs
Except in cases of force majeure, delivery times will be as indicated below, subject to stock availability.
Trois Kilos Sept reserves the right to choose the carrier and guarantees proper delivery of the products.
7.2 Shipping costs in mainland France
In metropolitan France, shipping is free on orders over €49 including tax delivered within metropolitan France by Mondial Relay, and on orders of €59 or more including tax delivered within metropolitan France by GLS.
7.3 Shipping costs in Europe
In Germany, Belgium, Spain, Italy, Luxembourg, the Netherlands, and Portugal, shipping via GLS is free on purchases over €69 (based on the order total after discounts). With Mondial Relay, shipping is free on purchases of €49 or more.
Example: an order (Spain, Italy, Belgium, etc.) of €50 with a 10% discount = order total of €65 = shipping with GLS is not free.
7.2 Delivery times and conditions
- Delivery area: France, Corsica, France’s overseas departments, and international destinations (see the "Delivery" page)
- Average delivery time: 2 to 4 business days (for delivery in mainland France, including order preparation)
- Delivery by La Poste (tracked Colissimo) or by Mondial Relay to a local retailer (for delivery in mainland France)
- Shipping costs: A flat rate of €7.90 to €9.90, including tax, for tracked Colissimo delivery by La Poste in mainland France (depending on the delivery method selected), or a flat rate of €4.99, including tax, for delivery by Mondial Relay in France. All rates are available under "Delivery".
For delivery by Mondial Relay, the customer will receive an email from Trois Kilos Sept once the parcel has been shipped and handed over to the carrier. The customer will then normally be notified by Mondial Relay via email, at the address provided when placing the order, when the parcel arrives at the chosen pickup point.
The pickup point initially chosen by the customer may sometimes be unable to accept parcels (due to an annual closure, excess volume, etc.) and may refuse new deliveries. In that case, Mondial Relay will deliver the parcel to the nearest pickup point that can accept parcels at the time of delivery. The address of the new pickup point will be provided in the email notifying the customer that their parcel is ready for pickup.
However, if the customer has not received an email notifying them that their package is available at a local retailer, Trois Kilos Sept cannot be held liable if Mondial Relay returns the package to Trois Kilos Sept because it was not collected within 14 days (including the day it arrived, weekends, and public holidays).
In this situation, once the returned package is received, Trois Kilos Sept will contact the customer using the details provided when placing the order (email or phone) to offer reshipment or a refund. If the order is reshipped, the customer alone will be responsible for shipping costs. The customer must pay Trois Kilos Sept €4.99, including tax, for reshipment via Mondial Relay, by check or bank transfer.
The same applies to delivery by the postal service: Trois Kilos Sept will email the customer their parcel tracking number and notify them that their order has been shipped.
If the customer is absent when the driver arrives, a delivery notice will be left in their mailbox.
The customer will then have 15 days to collect their parcel from the post office named on the notice, with proof of identity.
After these 15 days, the parcel will be returned to Trois Kilos Sept, which cannot be held responsible in any way for its return to the sender. Once Trois Kilos Sept receives the returned parcel, it will contact the customer using the contact details provided when the order was placed to offer reshipment or a refund.
Likewise, if the customer wishes to have their order reshipped, they must first pay Trois Kilos Sept the associated shipping costs by check, PayPal or bank transfer. The amount will depend on the weight of the order and will be communicated to the customer by Trois Kilos Sept.
For delivery by GLS, the terms are as follows:
Our deliveries take 24 hours in most French departments. Within Europe, parcels sent to neighboring countries are delivered in 24 to 96 hours; for more distant destinations, delivery generally takes 72 to 120 hours.
If your delivery includes FlexDeliveryService, we will let you know when your parcel is out for delivery.
We deliver Monday through Friday, from 8 a.m. to 6 p.m.
If you are not home when our driver arrives, a delivery notice will be left in your mailbox so you can arrange another delivery of your package.
GLS will always try to find a trusted third party (building concierge, neighbor, etc.) willing to sign for your package. If no neighbor can accept it, your package may be delivered to a nearby GLS pickup location, subject to our partner’s availability.
If neither of these options is possible, our driver will automatically return your parcel to the GLS depot for another delivery attempt. If the second attempt is also unsuccessful, the parcel will be returned to the sender after a holding period of 10 business days, during which you can collect it from the GLS depot.
In all cases, GLS will leave a delivery notice.
Can GLS deliver your package to a GLS pickup location?
Yes, if your sender has purchased the appropriate services. You can choose to have your package delivered to one of our GLS pickup locations. To collect it, simply present a valid identity card or passport along with the delivery notice.
PLEASE NOTE: If the customer makes an error when entering the delivery address that prevents the carrier from delivering the package to its destination, Trois Kilos Sept cannot be held liable on any grounds.
In this situation, the package will be returned to Trois Kilos Sept, which will contact the customer using the details they provided to obtain a correct delivery address. The package may then be reshipped to the correct address if the customer wishes, but the customer alone will be responsible for the reshipping costs. The customer may receive the package after reimbursing the shipping costs associated with reshipment.
To learn more about our delivery terms, particularly international deliveries and deliveries to France’s overseas departments: See the Delivery page
Return requirements
From the date the customer receives their order, they have a statutory fourteen (14)-day withdrawal period during which they may exercise their right of withdrawal without giving a reason. This period begins on the day the customer, or a third party designated by the customer other than the carrier, receives the order, or on the day the customer picks up the order from a pickup point.
Since June 19, 2026, customers have been able to exercise their right of withdrawal using a dedicated form, which allows them to obtain a copy of their withdrawal request.
The form is available:
- In the customer’s My Account section,
- In the site footer,
- Or by following this link: Withdrawal form.
The Customer may then exercise their right of withdrawal without giving a reason by specifying the order or products covered by the withdrawal.
This withdrawal form provides a record of the request for both the customer (an acknowledgment is sent as soon as the request is submitted) and Trois Kilos Sept.
Once submitted, the withdrawal form is received immediately by Trois Kilos Sept.
The customer must send the product or products concerned to Trois Kilos Sept within a reasonable time and no later than fourteen (14) days after submitting the withdrawal form.
The customer is responsible for return shipping costs.
Products returned by the Customer to the Seller must be sent to:
Novatex - Trois Kilos Sept
Trois Kilos Sept - Returns Department
59 Route du Bief du moulin
73470 NOVALAISE
FRANCE
Returns must be in their original condition, unused and unwashed, so they can be resold as new.
For returns from mainland France, return labels can also be purchased online: Colissimo return labels on our website and Mondial Relay labels on its website.
Upon receipt, the goods will undergo a quality inspection. No item that has been used or damaged by the customer will be eligible for an exchange, store credit or refund.
It is the customer’s sole responsibility to ensure that the packaging of their return package meets the requirements of the carrier they choose to send the goods back to us.
Trois Kilos Sept reserves the right to refuse delivery of damaged return packages (opened, crushed, punctured, torn, etc.). If the customer provided their contact details to the carrier when sending the return, the carrier will automatically send the package back to the customer in its existing condition.
Available return methods
- An exchange for one or more other items whose total selling price does not exceed the amount already paid by the buyer for the original order, subject to availability when the returned package is received.
- Issuance of a store credit valid toward the buyer’s next order for 2 months from the date of issue.
- A refund, which is issued once Trois Kilos Sept receives the item returned by the customer (and no later than 14 business days after receipt), excluding the shipping costs of the return, as follows:
- by check if the customer paid for the order by check
- by bank transfer if the customer paid for the order by bank transfer (in this case, the customer will be asked for their bank account details so the transfer can be made)
- by crediting the card used to place the order if the customer paid by debit card, Visa, or Mastercard
- by crediting the PayPal account used to place the order if the customer paid through PayPal
* During sales, promotions and special offers, the return period is also 14 days.
8.1 Personalized products
Under Article L. 221-28(3) of the French Consumer Code, the right of withdrawal cannot be exercised for contracts to supply goods made to the consumer’s specifications or clearly personalized.
Consequently, products personalized or embroidered at the Customer’s request cannot be returned, exchanged, or refunded, except in the case of a confirmed lack of conformity in the underlying product or an error made by Trois Kilos Sept (text or color that differs from the order summary approved by the Customer).
9. Warranty
All our Products are covered by statutory warranties, provided they have been used normally and the care instructions have been followed.
Statutory guarantee of conformity
Under Article L217-4 of the French Consumer Code, the seller must deliver goods that conform to the contract and is liable for any lack of conformity present at the time of delivery. The seller is also liable for any lack of conformity resulting from packaging, assembly instructions, or installation when the seller is responsible for installation under the contract or it was carried out under the seller’s responsibility.
Under Article L217-5 of the French Consumer Code, to conform to the contract, the goods must: 1º Be fit for the purpose ordinarily expected of similar goods and, where applicable: - match the description given by the seller and have the qualities the seller presented to the buyer in the form of a sample or model; - have the qualities a buyer may legitimately expect in light of public statements made by the seller, producer, or their representative, particularly in advertising or labeling; 2º Or have the characteristics mutually agreed upon by the parties, or be fit for any special purpose sought by the buyer that was made known to and accepted by the seller.
Statutory warranty against hidden defects and statutory guarantee of conformity
Under Article 1641 of the French Civil Code, the seller is liable under the warranty against hidden defects in the goods sold that render them unfit for their intended use, or so impair that use that the buyer would not have purchased them, or would have paid a lower price, had the buyer known of the defects.
When making a claim under the statutory guarantee of conformity:
- The buyer has 2 years from delivery of the goods to make a claim (Article L217-12 of the French Consumer Code).
- The buyer may choose between repair and replacement of the goods (Article L217-9 of the French Consumer Code). However, the seller may decline the buyer’s choice if it entails a cost that is clearly disproportionate to the alternative, taking into account the value of the goods or the significance of the defect. The seller must then provide the option not chosen by the buyer, unless doing so is impossible.
The buyer is not required to prove that the goods were nonconforming during the six months following delivery (Article L217-7 of the French Consumer Code).
For goods purchased after March 18, 2016: any lack of conformity that becomes apparent within two years of purchase is presumed to have existed at the time of purchase, except for secondhand goods, for which the period remains six months.
The statutory guarantee of conformity applies independently of the commercial warranty provided by Trois Kilos Sept under Article 8 of these terms and conditions of sale.
If the warranty against hidden defects is invoked:
- The buyer may choose to return the goods and receive a refund of the price, or keep the goods and receive a partial refund of the price, as determined by experts (Article 1644 of the French Civil Code).
- The buyer must bring any claim arising from a defect that warrants cancellation of the sale within two years of discovering the defect (Article 1648, paragraph 1, of the French Civil Code).
- The seller is liable for any lack of conformity of the goods with the contract under Article L. 211-4 et seq., and for hidden defects in the goods sold under Articles 1641*
| (i) when making a claim under the statutory guarantee of conformity, the consumer has two years from delivery of the goods to bring a claim; may choose between repair and replacement of the goods, subject to the cost conditions set out in Article L. 211-9 of the French Consumer Code; is not required to prove that the goods were nonconforming during the six months following delivery (a period extended to twenty-four months from March 18, 2016, except for secondhand goods); and retains the benefit of any commercial warranty that may have been provided. (ii) when making a claim under the warranty against hidden defects, the buyer may choose to cancel the sale or receive a reduction in the selling price, in accordance with Article 1644 of the French Civil Code. |
If the Buyer discovers a lack of conformity or a defect affecting one or more products within the periods specified above, they may return the Products to Trois Kilos Sept Customer Service at NOVATEX - Trois Kilos Sept Customer Service – 59, route du Bief du Moulin - 73470 Novalaise – France, or call Trois Kilos Sept Customer Service at 04 56 42 04 43 (Monday through Friday, 8:30 a.m. to 1 p.m.) to confirm the procedure to follow.
If the above conditions are met, Trois Kilos Sept will exchange the Product(s) with confirmed defects or nonconformities attributable to Trois Kilos Sept. If an exchange is not possible, it will refund the Buyer the price of those Product(s) and, where applicable, the return shipping costs paid by the Buyer.
10. Right to opt out of telephone marketing
When you place an order on the TroisKilosSept website, your phone number is collected to track that order.
You can register free of charge on the BLOCTEL telephone solicitation opt-out list (www.bloctel.gouv.fr) to stop receiving sales calls from businesses with which you do not have an ongoing contractual relationship, in accordance with French Consumer Law No. 2014-344 of March 17, 2014.
Any consumer can register free of charge on this list: https://www.bloctel.gouv.fr/
11. Protection of personal data
Personal information
Because personal information is needed to process and deliver orders and issue invoices, providing this information is mandatory for distance sales. This information is strictly confidential and is intended solely for NOVATEX.
In accordance with French Law No. 78-17 of January 6, 1978, concerning information technology, data files and civil liberties, the processing of personal information collected on www.troiskilossept.com has been declared to the CNIL. Users have the right to access, modify, correct and delete their personal data. To exercise this right, users must send a letter to the following address:
NOVATEX
Customer service - Distance sales
59 route de Bief du Moulin
73470 Novalaise
France
Cookies & personal data
Users are informed that Trois Kilos Sept uses cookies.
The user is informed that personal data is used to personalize advertisements.
12. Intellectual property
All content on the Trois Kilos Sept website, including text, images, and audio, is protected by copyright and trademark law. It is the exclusive property of NOVATEX.
The information provided may be copied, downloaded, distributed, or otherwise reproduced or disclosed only with the prior written consent of Trois Kilos Sept (NOVATEX).
13. Liability
At every stage of accessing the site, placing an order, delivery and after-sales service, NOVATEX is subject only to an obligation to use reasonable efforts. NOVATEX cannot be held liable for any inconvenience or damage inherent in using the internet, including service interruptions, unauthorized access or computer viruses, or for events classified as force majeure under applicable case law.
Trois Kilos Sept is also not liable for any failure to fulfill its contractual obligations due to force majeure or unforeseen events, including, without limitation, strikes, fires, disasters, breakdowns, and, more generally, any event that prevents orders from being properly fulfilled.
14. Term
These terms apply for as long as the services offered by Trois Kilos Sept remain available online.
15. Severability
These terms apply for as long as the services offered by Trois Kilos Sept remain available online.
16. Governing law and disputes
These terms and conditions of sale are governed by French law.
In the event of a dispute, the parties agree to seek an amicable solution before taking legal action.
In accordance with the provisions of the French Consumer Code concerning the “consumer dispute mediation process,” the customer has the right to use the mediation service offered by Trois Kilos Sept free of charge. Effective February 5, 2025
The designated mediator is CM2C (Centre de la Médiation de la Consommation de Conciliateur de Justice).
This mediation service can be contacted by
- online: www.cm2c.net
- By email: cm2c@cm2c.net
- or by mail: CM2C - 49 Rue de Ponthieu, 75008 Paris
Only French courts will have jurisdiction.
In the event of a dispute, the court with jurisdiction will be the court where the defendant resides or, at the defendant’s choice, the court where the product was actually delivered.
17. Unique identification number in the National Register of Producers maintained by the French Agency for Ecological Transition (ADEME).
Pursuant to Article R. 543-254 of the French Environmental Code and the order of August 5, 2013, ADEME has assigned Novatex the following unique identifier: FR025802_10QRJO
18. Extended Producer Responsibility (EPR)
In accordance with French regulations, our products help finance recycling through approved producer responsibility organizations
Unique EPR identifier for textiles: FR025802_11QJTN
Unique EPR identifier for packaging: FR025802_01OMPT
Unique EPR identifier for graphic paper: FR213327_01PAXG
Unique EPR identifier for furniture: FR025802_10QRJO
Unique EPR identifier for games and toys: FR025802_12LRMS
Unique EPR identifier for Ecosystem: FR025802_05BKGS