Protection of personal data
Tout traitement des Données Personnelles vous concernant est effectué dans le respect des dispositions légales applicables en la matière.
What data is collected?
In the course of operating the www.troiskilossept.com website, NOVATEX may collect personal data. This data is processed in accordance with the purposes for which it was collected. It is stored in conditions designed to ensure its security and confidentiality.
The data that we may collect may include your so-called personal data, in that they allow you to be identified as a particular person. In particular, we collect your surname, first name, address, email address, password, first name and date of birth of your children, expected date of birth if applicable, family relationship, etc... But also: your order history, delivery incidents, email exchanges and complaints.
Some of the data collected does not allow us to identify you directly, such as your Browsing Information. We do not necessarily know which Terminal you are using or who you are at any given time. This Browsing Information concerns in particular the IP (Internet Protocol) address of the Terminal connected to the Internet when an order is placed, the date and time of the last connection of a Terminal to our Site, the URL of the Internet page from which the Terminal accessing our Site came, the URL of the Internet page accessed by the Terminal consulting our Site, the type of operating system used by the Terminal, the type and version of the browser software used by a Terminal, the language used by the browser software used by the Terminal, the identifier and content of a cookie file stored by us in the Terminal, the number of pages consulted, the number of visits to the Site and the Application.
The compulsory or optional nature of the data is indicated at the time of collection by an asterisk.
When is your data collected?
We collect your data in particular when you create your account, register for the newsletter, place an order on the site, browse the site, take part in a game or competition, or when you contact Customer Service or our online chat service.
When you place an order on the site, or after you have provided your personal data on the site, you may also be informed of offers from the site in the form of newsletters. If you no longer wish to receive these offers, you can inform us at any time by post or e-mail (‘Contact’ section of the Site) or via the unsubscribe link in the footer of the newsletter you receive. Your request will be processed within a maximum of 24 hours (working days).
How is your data used?
The data collected is necessary to manage your order and our commercial relations. The data is used by our internal services to process your order, to combat fraud, to personalise the display of the site or to offer you commercial operations according to your preferences.
We also carry out audience measurement using the browsing and connection information collected, in order to improve our site and make it as easy as possible for you to browse.
Is your data shared with third parties ?
The data collected on the www.troiskilossept.com website is intended for Novatex, which is responsible for or subcontracts the processing and may be transmitted, within the limits of their authorisations, to entities contractually or statutorily linked to Novatex as well as to professional bodies.
It may also be processed by our partners, subcontractors and service providers in order to carry out the tasks required to fulfil orders, deliver goods and provide services.
The sub-contractors in question are subject to an obligation of confidentiality and may only use your data in accordance with our contractual provisions and applicable legislation.
Here is a non-exhaustive list of our service providers :
- COLISSIMO
- GLS
- GOOGLE ANALYTICS, pour la mesure d'audience
- AVIS VERIFIÉS
Hosting of your Personal Data
Your personal data is stored on secure servers located in France.
Retention period
Your data is kept for a period of three years from the end of the commercial relationship.
Your rights
In accordance with the French Data Protection Act of 6 January 1978, you have the right to access, rectify and object to any data concerning you held by NOVATEX.
You can exercise this right by sending us a letter to the following address:
NOVATEX
www.troiskilossept.com
56 route du Bief du Moulin
73470 Novalaise
ou par courrier électronique à contact@novatex.fr
ou via notre formulaire de contact en ligne (choix de l'objet : suppression de compte)
or directly from your customer area by clicking on ‘export my customer data’.
For any information on the protection of Personal Data, you can also consult the CNDP website at www.cnil.fr